Serena Woods Apartments is located at 2800 Hirschfield Rd, Spring, TX 77373, with a current overall Google reviews rating of 3.3. The property has garnered a mix of feedback from its residents, with opinions ranging from glowing endorsements of its peaceful environment and accommodating staff to harsh criticism of severe pest issues and management concerns. This article summarizes the reviews to provide potential tenants with a detailed perspective of the property.
Disclaimer: This summary is based on Serena Woods Apartments Google reviews collected from customer/renter experiences at the time of writing. The overall rating reflects the data available as of the posting date.
The Positives: What Residents Appreciate
Despite its challenges, Serena Woods Apartments has a few notable strengths:
1. Location and Convenience
Several reviewers appreciated the apartment’s location, citing its proximity to grocery stores, shopping centers, and other essential amenities. For residents seeking accessibility, this is a significant advantage.
“It’s close to several grocery stores/shopping centers… This home is the BEST home EVERRRR‼️” – 5 Stars
2. Quiet and Peaceful Environment
Some tenants praised the serene atmosphere of the property, describing it as a peaceful and relaxed place to live.
“The apartments are decent and peaceful mostly.” – 3 Stars
3. Responsive Maintenance Team
The maintenance staff received frequent compliments for their efficiency and dedication to resolving work orders quickly.
“Maintenance is GREAT! Very nice and on time responding to work orders.” – 1 Star
4. Supportive Management (Mixed Reviews)
While opinions on management varied widely, specific staff members like Ms. Catherine and Ms. Astrid received praise from some residents for their kindness and understanding.
“Ms. Astrid has always worked with me and been fair… I hope God blesses Ms. Astrid tremendously!” – 3 Stars
“Miss Catherine… is kind and gets things done in a timely manner.” – 5 Stars
The Negatives: Concerns Raised by Residents
While some residents had positive experiences, the property has been widely criticized for several recurring issues:
1. Severe Pest Infestations
The most frequently reported issue was a widespread infestation of roaches and rats, which left many tenants frustrated and unable to live comfortably. Despite individual efforts to mitigate the problem, residents felt management failed to address the issue adequately.
“It’s infested with roaches, rats, and raccoons… The health department needs to investigate.” – 1 Star
“The rats and roaches are still having a party in the units.” – 1 Star
2. Frequent Water Shutoffs
Many Serena Woods Apartments reviews mentioned water being shut off multiple times per month, often without prior notice, causing significant inconvenience to residents.
“They shut off the water at least 3-4 times a month… One time I had no water for a whole day.” – 1 Star
3. Sanitation Issues
Reports of sewage overflow in the parking area, leaving human waste and other debris, added to concerns about poor living conditions.
“Sewage overflows and leaves human feces, tampons, and toilet paper in the parking area.” – 1 Star
4. Management and Customer Service
While some staff received praise, many residents criticized the overall management for being rude, unprofessional, and allegedly engaging in discriminatory practices.
“They purposely target certain people and races for nothing… Abusing their authority.” – 1 Star
“Ms. Catherine and Astrid… target people of a certain race over the course of the last past year.” – 1 Star
5. Safety Concerns
Complaints about broken gates, car break-ins, and a general lack of security were common. Some residents also cited incidents like shootings and aggressive towing practices.
“Someone was shot there just looking for an apartment.” – 1 Star
“Parking is a joke. They towed my vehicle in 7 minutes of me parking.” – 1 Star
6. Unresolved Facility Issues
Residents reported that some amenities, like the gym, had been closed for years with no updates or repairs, further contributing to dissatisfaction.
“The gym hasn’t been opened in about 6 YEARS.” – 1 Star
FAQs about Serena Woods Apartments
The overall Google rating for Serena Woods Apartments is 3.3 at the time of this review.
The most common complaints include severe pest infestations (roaches, rats, and raccoons), frequent water shutoffs, poor management, sanitation issues such as sewage overflows, and safety concerns like broken gates and car break-ins.
Yes, residents have praised the apartment’s location near grocery stores and shopping centers, the peaceful environment, and the responsive maintenance team. Some staff members, like Ms. Catherine and Ms. Astrid, have also received positive feedback for their helpfulness and understanding.
Opinions on property management are mixed. While some staff members are appreciated for their efforts, many residents have criticized the management for being rude, unprofessional, and allegedly engaging in discriminatory practices.
Serena Woods Apartments offers standard amenities; however, residents have reported that certain facilities, like the gym, have been non-operational for extended periods.
Final Thoughts
Serena Woods Apartments offers some benefits, such as a peaceful location, responsive maintenance, and specific helpful staff members. However, persistent issues with pest infestations, water shutoffs, sanitation, and management significantly detract from its appeal. While some tenants have positive experiences, the overwhelmingly negative reviews highlight critical areas that need immediate attention for Serena Woods Apartments.
For potential residents, it’s essential to weigh the pros and cons carefully before making a decision. Addressing these concerns could unlock the property’s potential and improve its reputation in the future.
Disclaimer: This summary is based on Serena Woods Apartments Google reviews collected from customer/renter experiences at the time of writing. The overall rating reflects the data available as of the posting date.
