Cityscape Apartments in Houston, TX boasts a modern look and a promising 3.9-star rating on Google. Located at 13351 Cityscape Ave, it attracts renters with promises of resort-style living, upscale amenities, and friendly staff. But does it live up to expectations? We reviewed Cityscape Apartments Google reviews to give you an honest breakdown of what residents are actually saying.
Disclaimer: The information shared in this article was collected from publicly available Cityscape Apartments Google reviews. All opinions reflect the personal experiences of past or current residents. The overall rating of 3.9 was current at the time of publishing.
Welcome to Elevated Living at Cityscape Apartments
Cityscape Apartments isn’t just another housing option—it’s a modern retreat in the heart of Houston. Offering thoughtfully designed one- and two-bedroom floor plans, each unit comes with luxury finishes like granite countertops, stainless steel appliances, walk-in closets, and in-unit washers and dryers. The community is pet-friendly and features amenities like a dog park, pet washing station, billiards room, resort-style swimming pool, and a state-of-the-art fitness center.
Cityscape also offers an Essential Housing Program for households earning at or below $75,680, helping middle-income earners and essential workers access affordable, high-quality housing. This program ensures residents can enjoy the same elevated lifestyle without financial strain.
With easy access to major freeways and close proximity to the Texas Medical Center, Downtown Houston, Central Market, and Highland Village, Cityscape Apartments places you at the center of convenience.
The Good Reviews: What Residents Love About Cityscape Apartments
1. Friendly and Helpful Staff
Many reviewers highlight the professionalism and warmth of the staff. Leasing agents like Ms. Keisha and Candace were specifically praised for going above and beyond during the move-in process. Their approachability and responsiveness left a lasting impression. Residents appreciated how staff made them feel welcomed from the moment they walked into the leasing office, often noting that employees took extra time to explain procedures, answer questions, and ensure a smooth transition.
Even after move-in, the continued support and open communication made a significant difference in tenant satisfaction. This level of attentiveness contributed to a strong sense of community and trust between management and residents, setting Cityscape Apartments apart from other properties.
“Ms Keisha went above and beyond for my family, and she still is, even after we moved in.”
— 5 stars
“Candace was a great leasing agent and prompt with questions I had regarding the application process.”
— 5 stars
2. Prompt and Reliable Maintenance
A number of tenants appreciated the maintenance team’s efficiency. One resident shared that an issue over the weekend was resolved within five minutes. That level of responsiveness builds trust among renters.
“Maintenance came out in less than 5 minutes and fixed it.”
— 5 stars
3. Well-Maintained Amenities
Positive experiences were also linked to the amenities. Residents noted the resort-like feel of the property and praised its upkeep. Those who enjoy communal spaces like pools and gyms expressed excitement. Several Cityscape Apartments reviews mention that the pool area is not only well-kept but serves as a great social hub during warmer months.
Others appreciated the fitness center, highlighting that it was spacious, modern, and clean—an ideal place for maintaining an active lifestyle without the need for an external gym membership. The business center and clubhouse also received favorable mentions for their utility and aesthetics, giving residents functional spaces for work or social gatherings. For pet owners, features like the dog park and pet washing station added an extra layer of convenience, making Cityscape feel more inclusive and thoughtfully planned for a variety of lifestyles.
“It has all the amenities I need and the staff takes care of all maintenance promptly.”
— 5 stars
4. Smooth Move-In Experiences
Moving from out of state can be stressful, but Cityscape Apartments seems to have eased that burden for some renters. Personalized attention helped make transitions smoother. Several residents described a seamless leasing and move-in process, with leasing agents providing timely updates, clear communication, and extra support. One tenant shared that their leasing agent even took time outside of office hours to assist with paperwork and planning.
Virtual tours and guidance helped prospective tenants feel confident about renting sight-unseen. This level of service helped residents feel welcomed and valued, contributing to a positive first impression of the community.
“It seemed like it would be stressful to find an apartment virtually, but with her help I was able to plan everything out accordingly.”
— 5 stars
5. Proactive Management (Sometimes)
Some residents noticed an improvement with the arrival of new management and expressed hope for continued progress. Several Cityscape Apartments reviews highlighted new staff members, such as the current property manager, for taking initiative in keeping residents informed and addressing issues more quickly. Events hosted by management and increased visibility of the team around the property were also seen as positive developments.
However, this praise was not universal—while a few tenants have acknowledged a more responsive and professional approach, others remained skeptical due to past inconsistencies and unresolved concerns. The perception of management seems to hinge heavily on individual experiences, indicating a need for more consistent and transparent communication across the board.
“New manager is definitely making sure apartments stay well maintained and keeps tenants informed of what’s going on.”
— 5 stars
The Bad Reviews: What Residents Think Needs Improvement
1. Security Concerns
One of the most common complaints was the lack of effective security. Multiple reviewers mentioned open gates, theft, and even gunpoint robberies, making safety a major concern. Residents expressed frustration that, despite the advertised gated access and on-site security, incidents continue to occur with little visible intervention. Many feel the gates are left open too frequently, allowing non-residents to enter freely, leading to car break-ins, stolen items, and suspicious activity.
Some renters also noted that security personnel are either absent or ineffective, and their concerns are often met with a lack of urgency from the leasing office. This perceived gap between advertised safety and actual experience has left some residents feeling unsafe and vulnerable in their own community.
“There has been so many gun point robberies, car thefts, and car break-ins and the leasing office is literally doing nothing.”
— 1 star
2. Weed Smell and Public Smoking
The recurring issue of marijuana odor in stairwells and hallways significantly impacted residents’ quality of life. Several tenants described the smell as pervasive, especially in shared spaces such as stairwells and corridors. These complaints often referenced a lack of enforcement or accountability from management, with some residents saying that management acknowledged the issue but claimed there was little they could do. This has led to frustration among residents who expected a cleaner and more controlled environment in a gated community.
For families or individuals sensitive to strong odors or with children, this has become a significant quality-of-life concern. Some Cityscape Apartments reviews also noted that the smell contributed to an overall feeling that the community was becoming less safe and less professionally managed.
“It feels like a ghetto inside the apartment complex. There’s meadow of weed everywhere.”
— 1 star
“Anthony told me he could not do anything about the weed smoking in the hallways.”
— 1 star
3. Noise and Partying
Some tenants were disturbed by loud parties, even on weekday nights. Management’s inability to regulate noise levels added to the frustration. Several residents noted that gatherings often extended late into the night, disrupting sleep and creating an uncomfortable living environment—especially for those with young children or early work schedules. The noise wasn’t limited to weekends or holidays, making it feel like a regular occurrence.
Some renters reported contacting the leasing office or security but receiving little to no help. This ongoing lack of enforcement has led to the perception that management is either unwilling or unable to implement quiet hours or enforce existing rules, further aggravating tensions between residents and administration.
“Right now on a Monday there’s a party at 9:30 PM. Management states there’s nothing they can do about it.”
— 1 star
4. Pest and Roach Infestations
Cleanliness inside units did not always prevent pest problems. One resident reported recurring roach sightings despite multiple pest control requests. This issue was especially troubling for tenants who maintained high standards of cleanliness and still encountered infestations. Several complaints mentioned that maintenance requests for pest control were either delayed or marked as completed without any visible action being taken.
Some residents expressed concern that the problem may stem from the broader community rather than individual units, indicating that pest control measures need to be more comprehensive. In a few cases, repeated issues led to serious discomfort and the feeling that management was unresponsive or dismissive when concerns were raised. Overall, pest issues have emerged as a significant factor diminishing tenant satisfaction and confidence in property management.
“I have spotted roaches on multiple occasions… requests were marked as complete without being addressed.”
— 2 stars
5. Poor Move-Out Experience
Some reviewers noted overly strict and unfair move-out procedures, including deductions from deposits for cleaning despite personally handling it. In several cases, residents shared that they followed the move-out checklist meticulously, even exceeding expectations by deep-cleaning the apartment themselves.
However, they were still charged cleaning fees due to missing receipts from professional services. One resident highlighted the lack of communication and delays when trying to resolve these issues, stating they had to email the management multiple times with little to no response. This rigid enforcement of move-out policies—despite visible effort and care—left many feeling disrespected and financially penalized. The move-out process, for some, overshadowed what had otherwise been a decent living experience.
“They wanted receipts for professional cleaning… it is plain theft.”
— 1 star
6. Delayed Maintenance and Move-In Issues
In contrast to the positive Cityscape Apartments reviews, some residents experienced delays in appliance repair and internet setup when first moving in. For a few tenants, move-in day was marred by malfunctioning appliances, such as broken refrigerators or stoves, which remained unfixed for weeks due to the absence of on-site maintenance staff.
Others encountered administrative oversights—such as not being informed that internet service had to be arranged through the apartment complex, which wasn’t even installed at the time of their move-in. This caused some residents to go without essential services like Wi-Fi for up to three weeks. These initial delays made the transition into their new homes more stressful and left a lasting impression of disorganization and lack of preparedness by management. While some of these issues were eventually resolved, the slow response time raised concerns about ongoing support and accountability.
“Literally none of my appliances worked properly and I had to wait until they hired a maintenance man.”
— 1 star
Frequently Asked Questions (FAQs)
Cityscape Apartments offers modern one- and two-bedroom floor plans designed to suit a variety of lifestyles. Each unit features upscale finishes including granite countertops, stainless steel appliances, and in-unit washers and dryers.
The Essential Housing Program is designed for households earning at or below $75,680. It provides reduced rental rates to essential workers and middle-income earners, ensuring access to affordable, high-quality apartments in Houston.
Yes, Cityscape is a pet-friendly community. It includes a dog park and a pet washing station for added convenience.
Residents enjoy a wide range of amenities including a state-of-the-art fitness center, resort-style swimming pool, billiards room, clubhouse, business center, gated access, picnic areas, and covered parking.
While the community is gated and advertises on-site security, several residents have raised concerns about open gates, car break-ins, and other security issues. It’s advisable to speak with current tenants and ask management about current security measures during your tour.
Final Thoughts on Cityscape Apartments
Cityscape Apartments is clearly a mixed bag. For some, it provides a peaceful, well-kept home with attentive staff and quality amenities. For others, safety, pest control, and management communication fall short of expectations. However, it’s also worth noting the extensive amenity package offered: a state-of-the-art fitness center, dog park, shimmering pool, clubhouse, business center, and beautiful landscaping all contribute to the community’s upscale appeal.
Additionally, the Essential Housing Program is a valuable initiative aimed at helping essential workers and middle-income earners find affordable homes without compromising on quality. The blend of glowing and critical reviews gives potential tenants a full picture of life at Cityscape Apartments—a place with modern appeal, but not without its concerns.
Contact Houston Apartments to get more information about the property!
Disclaimer: The information shared in this article was collected from publicly available Google reviews. All opinions reflect the personal experiences of past or current residents. The overall rating of 3.9 was current at the time of publishing.
