Nestled at 20235 Keith Harrow Blvd, Katy, TX 77449, Esperanza at Keith Harrow is a relatively new apartment complex with an overall Google reviews rating of 2.9 stars. Despite its modern appearance, the community has drawn mixed reactions from its residents, ranging from glowing praise to sharp criticism.
In this article, we’ll break down the reviews into two categories—the good and the bad—to give you an honest perspective on what it’s like to live at Esperanza at Keith Harrow.
The Good: Praise from Satisfied Residents
While negative reviews dominate, a handful of residents have had positive experiences at the property. These reviews highlight the complex’s strengths, including attentive staff, initial perks, and spacious layouts.
1. Helpful Staff
A recurring theme in positive Esperanza at Keith Harrow reviews is the quality of service provided by specific team members. Leasing agents like Jessica and managers like Gizella have been described as patient, professional, and willing to go the extra mile for residents. One reviewer noted, “Jessica has been amazing from day one—professional, patient, and always on top of things.”
2. Move-In Perks
The complex offers incentives like one-month free rent and free internet. These benefits have left a positive impression on some tenants who moved in recently. As one resident put it, “Love the one-month free rent and provided internet!”
3. Modern Layouts
Some residents appreciated the apartment layouts, particularly the open kitchen and living room areas. This design feature offers a sense of space and modern living that appeals to renters looking for functionality and style.
The Bad: Concerns Raised by Unhappy Residents
Unfortunately, the majority of Esperanza at Keith Harrow reviews paint a far less rosy picture. Common complaints include poor maintenance, unresponsive staff, pest issues, and unfair deposit practices. Below, we summarize the most frequently mentioned grievances:
1. Pest Problems
Many residents reported significant issues with pests, particularly roaches. Several reviews noted that pest control services, although paid for monthly, were ineffective or unresponsive. One tenant described moving into a unit already “infested with roaches,” while others claimed the problem persisted for months without resolution.
2. Maintenance and Cleanliness
Unkempt grounds were another major complaint. Dog feces, trash, and broken glass are reportedly common sights around the complex. One of Esperanza at Keith Harrow reviews noted, “The grounds are not maintained and usually covered with dog crap, trash, and broken glass.”
In addition to outdoor issues, indoor maintenance was criticized for being slow and unresponsive. Residents also mentioned malfunctions like broken gates and random fire alarms that weren’t addressed promptly.
3. Lack of Amenities
Despite steep rent prices (up to $1,450 for a one-bedroom unit), residents frequently expressed disappointment in the lack of amenities. The property reportedly lacks a pool, gym, and park, leaving tenants to rely on two splash pads—one of which is often out of service.
4. Safety Concerns
Residents voiced concerns over security, describing ineffective measures like a mannequin in an unmarked police car. Broken gates further exacerbated the issue, making it easy for non-residents to enter the property. One tenant stated, “Both gates were broken all weekend, and we had to sneak in through the exit gate.”
5. Unfair Deposit Practices
Move-out experiences were especially troubling for many. Several tenants reported excessive deductions from their security deposits for issues they deemed minor or fabricated, such as “$10 for replacing two toilet paper rolls” or “stains on a wall.” Some claimed they were charged over $500 beyond their deposits.
6. Overpriced Units
While the apartments may look modern from the outside, residents described them as “small, dark, and uncomfortable” inside, with outdated carpets, thin walls, and poor construction quality. One of Esperanza at Keith Harrow reviews summarized it bluntly: “The units are cheaply built with many imperfections for a new property.”
FAQs About Esperanza at Keith Harrow
Esperanza at Keith Harrow offers two splash pads for residents, but other amenities like a pool, gym, or park are notably absent. Free internet is provided as part of the lease, though some residents have reported reliability issues.
Multiple residents have reported ongoing pest problems, including roach infestations. While pest control services are included in the monthly fees, many tenants stated these services were either ineffective or unavailable.
Reviews suggest that maintenance response times are inconsistent, with many residents expressing frustration over unresolved issues such as malfunctioning gates, broken fire alarms, and trash buildup on the property.
Security measures at the property include a gate system, though reviews frequently mention that the gates are often broken. Additionally, the complex uses an unmarked police car with a mannequin as a deterrent, which many residents view as inadequate.
Several Esperanza at Keith Harrow reviews indicate that residents feel the apartments are overpriced for what’s offered. Units are described as small and lacking in modern features, while the lack of amenities and ongoing maintenance issues further detract from the value.
Final Thoughts
Esperanza at Keith Harrow offers a mixed bag of experiences. On the one hand, some residents appreciated the attentive service of certain staff members, initial move-in perks, and open layouts. On the other hand, issues like pests, poor maintenance, lack of amenities, and steep rent prices seem to have created widespread dissatisfaction.
If you’re considering this property, weigh the pros and cons carefully. Pay attention to recurring complaints about pest control, grounds maintenance, and deposit policies, as these issues may impact your living experience. For renters seeking more value for their money, exploring other options in Katy may be a better choice.
Disclaimer
This article is based on Esperanza at Keith Harrow reviews posted on Google as of the time of writing and reflects the personal experiences of past and current residents. The overall rating of 2.9 stars is subject to change as new reviews are added.
